Our safe and flexible payments are handled by Klarna AB. You can choose to pay in several different ways; via credit card, invoice, partial payment or directly via your internet bank. Sidenkompaniet NEVER saves any information regarding your credit card. Shipping costs are added.

Delivery time We send all our deliveries with Posten AB, as letters or parcels. Delivery time: 2-4 working days with reservation. Maximum delivery time is 5 days. In the event of a delay, the customer will be contacted for a new proposed delivery time. In the event of any delay, the customer always has the right to cancel their purchase. Contact us if you want to cancel your remaining quotation or if you have questions about delivery times etc. Unclaimed packages/letters Unclaimed letters/packages are not covered by the right of withdrawal according to the Distance and Home Sales Act. For letters/parcels that are not picked up, a fee for unclaimed letters/parcels of SEK 200 is charged. It corresponds to the costs that it caused us to send out the package and receive it in return. Posten AB stores an unclaimed package for 14 days, then it is returned to us. Letter Shipments up to 2 kg are sent as a letter to your home address, after payment has been received. Postal parcels Shipments over 2 kg are sent as parcels with Posten AB to the nearest delivery point to your home address. You will receive an avi with which you collect the package. Shipping to comes with 70 SEK. (NOTE! does not apply to Home packages or international packages where a fee of SEK 180 and SEK 150 respectively is charged) Important! Outside the EU (e.g. Norway) you do not pay VAT, but you do pay a customs fee.

You always have an open purchase for 14 days according to the Consumer Act, www.konsumentlagen.se. The only condition is that the item comes back in its original condition, i.e. that it has not been used and is thus in essentially unchanged condition. Any packaging must also be attached. When returning, you pay for the return shipping yourself. As soon as we have received your return and inspected it, you will be contacted via email. The refund to your payment card takes place at the same time. In the event of a possible wrong delivery, contact us directly via email and a return slip will be sent to you immediately. You use this on your return. Other return costs are not reimbursed. You are responsible for the item until it is returned to Sidenkompaniet. You have no right of withdrawal if the item cannot be returned due to its condition. Unredeemed packages are not covered by the right of withdrawal. Exchanges You can exchange your item for another item. Contact us for a return form. Send form and item to: Sidenkompaniet Stockholm AB Odengatan 33 11351 Stockholm

If you wish to advertise an item or if an item has been mis-shipped, please email info@sidenkompaniet.se. Enter the order number and describe the nature of the error. We will notify you if the item is in stock for exchange. When returning your complaint, you describe the nature of the fault on the "Return form" and send the item back to us. You also tick the "Complaint" box. When the complaint reaches us, it is inspected by Sidenkompaniet and we contact you for further information regarding the complaint. The silk company is responsible for the return shipping of the complaint. The new item is normally sent within 1 week after we receive your complaint, provided it is in stock. If the item is not in stock, the amount for the item will be refunded to you. In the case of complaints, the Consumer Purchase Act is applied: www.konsumentverket.se. In the event of a dispute, Sidenkompaniet follows the recommendations of the General Complaints Board.

Card payment As soon as your return has been received, inspected and administered, you will be contacted via email and the amount will be returned to your payment card.